Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made from doggotoys.com (“we”, “us”, or “our”). By placing an order through our store, you agree to the terms outlined below.

Order Processing Times

All orders are processed within 2–5 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Because we work with multiple fulfillment partners and dropshipping suppliers, processing times may occasionally take slightly longer during busy periods. If there is a significant delay with your order, we will notify you via email.

Shipping Locations

We currently ship to:

United Kingdom (primary market)
Most international destinations

Some products may have shipping restrictions depending on the supplier or destination country.

Shipping Times

Shipping times depend on the supplier and the warehouse location.

United Kingdom

Standard Shipping: 7–15 business days (items shipped from overseas suppliers)
UK Warehouse Shipping (when available): 3–7 business days

Many of our products are shipped directly from trusted suppliers in China, which allows us to offer a wider range of products at competitive prices.

International Shipping

Estimated delivery times:

Europe: 7–20 business days
Rest of the world: 10–25 business days

Delivery times may vary depending on customs clearance, postal services, and the destination country.

Please note that these timeframes are estimates and not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on the product and shipping destination.

We may occasionally offer:

Free shipping promotions
Discounted shipping offers

These promotions will be clearly stated on the website when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 2–5 days to update after the order has been dispatched.

You can track your package using the link provided in the confirmation email.

Multiple Shipments

Because we work with multiple suppliers and warehouses, items in the same order may sometimes be shipped separately. If this happens, you will receive separate tracking numbers for each shipment.

Customs, Duties, and Taxes

For international orders, customs duties or import taxes may apply depending on the destination country. These charges are the responsibility of the customer and are determined by the local customs authority.

Orders shipped within the United Kingdom typically do not incur additional import fees.

Delayed, Lost, or Damaged Shipments

While we work with reliable shipping partners, delays can occasionally occur due to factors outside our control such as:

Customs processing
Postal service delays
Weather conditions
High seasonal demand

If your order:

Arrives damaged
Has not arrived within 30 days of shipping
Appears lost in transit

Please contact us and we will do our best to resolve the issue.

Incorrect Shipping Information

Please ensure that your shipping address is correct when placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible after placing the order.